This Business Is Not BBB Accredited Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public
.Standards of BBB Accreditation
Establish and maintain a positive track record in the marketplace.
Adhere to established standards of advertising and selling.
Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.Honestly represent products and services, including clear and adequate disclosures of all material terms.
An accredited business or organization agrees to:
1.Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts
2..Ensure that any written materials are readily available, clear, accurate and complete.
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy.
An accredited business or organization agrees to:Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
Clearly disclose to customers:
1.direct and effective means to contact the business
2.terms of any written contract
3.any guarantees or warranties accompanying a productany restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
4.any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
5.the business' return/refund policy
6.any recurring commitment into which the customer may be entering, including information on how future billing will occur
7.total cost of the transaction, including tax, shipping and handling, and other related charges
3.If selling products or providing services on Web sites or via other electronic means:
1.provide any required product labeling informationdis
2.close the nature and terms of shipping, including any known delays or shortages of stock
3.provide an opportunity to review and confirm the transaction before the sale is completed
4.provide a receipt summarizing the transaction after the purchase
Abide by all written agreements and verbal representations.
Address marketplace disputes quickly, professionally, and in good faith.
Total Closed Complaints 1
08/29/2016 Problems with Product / Service
To whom it may concern, The owner of this business, who first off refused to give his name, entered my home and started to be very respectful by asking why don't I have a man? I allowed him to repair my fridge but he said he had to return the next day after it defrosted. He did but I was at work and left my 80-year old aunt at home and before he could get started demanded payment. He took the money and `made some repairs' and left after berating me about wasting his time when I called on the phone to see if he had completed the job. Moreover he texted me back telling me that I better hope that my fridge `better not stop working'. How am I suppose to trust him with his idle comments and in addition, he has refused to leave a warranty. He said the warranty was for 90 days.
I need a warranty for the work. He told me in the beginning that the warranty was for 90 days. This guy is unprofessional and crude. He needs to be addressed urgently.Customer
1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
The business failed to respond to the dispute. (1 complaint)